Virtual Call Centre - All The Features of a Call Centre Without The Costs
The Virtual Call Centre system may be used to set up a Virtual call centre which gives you all the advantages of a call centre but without the massive capital expenditure. The service contains everything you need to set up a call centre, allowing you to tag your operators into the system and granting them the ability to work anywhere, even from home.
See Also Call Pilot Pro
Tagged operators log into the system when they are ready to take calls, and the calls proceed to their designated phone or mobile.
"As a charity we have to be careful about how we spend our budgets. When we needed to set up a helpdesk function, to be manned by staff working in our head office and remotely around the country, Creative Telecoms came up with a solution that enabled agents to log in & out at different times of the day in any place. We’ve now got a flexible and cost effective solution that works! We have also found the Creative Telecoms team to be very helpful and & efficient throughout."
Locality
- Multi-layered Auto Attendant.
- iPhone app for disaster recovery, reports and updates to your service.
- Call Queuing with comfort or number in the queue messages.
- Option to leave a voicemail for call back.
- Play back audio with data capture.
- Bespoke welcome/pre-connect messages.
- Call Recording.
- Hunt groups and ratio distribution across single or many sites including overseas.
- Audio playback to give opening hours, directions etc. plus return to main menu.
- Time of day, Day of week and out-of-hours routing with voicemail facility.
- Hosted service, so there is no Cap Ex outlay or maintenance cost.
If you would like more information regarding this service contact us on 0800 019 1002 or email us on for more information.
- Multi-layered Auto Attendant
- Call Queuing with comfort or number in the queue messages
- Option to leave a voicemail for call back
- Play back audio with data capture
- Bespoke welcome/pre-connect messages
- Call Recording
- Hunt groups and ratio distribution across single or many sites including overseas
- Audio playback to give opening hours, directions etc. plus return to main menu
- Time of day, Day of week and out-of-hours routing with voicemail facility
- Hosted service, so there is no Cap Ex outlay or maintenance cost.