PCI-DSS Secure Payment Systems - Automated or With Live Agent


If your business takes credit card payments over the phone, firstly you have come the the right place, secondly please take note, new regulations on how these payments can be taken are comming, All businesess will need to be PCI complient. As each businesses will need to be complient Creative Telecoms can supply a system to suit your indivdual business needs,  as each business has different requirements we suggest you give us a call or drop us an email with your requirements, we can have a quote for you same day.

Creative Telecoms has a number of low cost options to help make your business complient, please see below for futher information.  



PCI Compliance September 2016

Card-Not-Present transactions (CNP)

There are changes coming to how credit card payments can be taken over the phone and these changes will affect all businesses regardless of size or turnover. Once the new legislation takes effect businesses will no longer be allowed to take the card details over the phone. All payments calls will have to be routed via an automated payment system so the person taking the payment does not have access to the card details. Creative Telecoms is your ideal partner offering a secure low cost system that can integrate with your current systems, we can even supply the payment gateway for ease of set up and use, all we need from you is your merchant number.

If I’m not compliant, what may happen to me and my business?

You may be liable for non-compliance fines if you do not work towards compliance with your acquirer and ultimately your acquirer may be forced to terminate your relationship, which will prevent you from accepting payments by card.

Your customer’s data may be at risk of compromise and subject to fraudulent use. Fraudsters target the weak links in the payment chain to steal payment data (card numbers and card security codes) and customer’s personal information (names, addresses, phone numbers, email, date of birth etc.) for the purpose of committing fraud.

If your environment is identified as a common point of purchase (CPP) for fraud.

(If you are suspected to have suffered a data compromise), you will be required to engage with a PCI Forensic Investigator (PFI) to establish the source of the breach to ensure any compliance gaps are closed. The cost of a forensic investigation can run into thousands of pounds you will be liable for these costs if evidence of a compromise is established.

There are considerable Card Scheme fines associated with non-compliance following a data compromise; these can range from ten to hundreds of thousands of pounds. Many non-compliant merchants have ceased trading because the fines could not be accommodated. The fines are passed from the Card Scheme to the acquirer and then onto the merchant. Reputational damage is also a consideration if you are compromised and lose card data. Because it may lead to loss of customer confidence which could seriously impact their willingness to continue to do business with you.
If you have any questions regarding PCI DSS, please contact your acquirer bank.


5"Creative Telecoms have been a fantastic partner in helping us achieve our DRTV business goals in both the UK & Germany. They are always available to give advice and we find their commitment to their customers a breath of fresh air, we would recommend them to any company involved in Direct Response TV sales. "

Diet Chef



Creative Telecoms are pleased to announce that our inbound PCI-DSS product range now covers the majority of western Europe, countries including the countries listed below.

The Creative Telecoms PCI-DSS offereing in the most advanced currently on the market, it can be used with a call agent or can programed to automaticaly take payments via an IVR system all via your chosen payment gateway.

As each of the PIC-DSS systems we bring live are spicific to the individual customer we alsoways recomend that you speak to us with you exact requirement so we can build a bespoke plan for your business.



Austria - Belgium - France - Germany - Holland - Italy - Spain - Sweden - Switzerland - Ireland - Portugal

Should you require PCI-DSS for any countries which are not mentioned here please contact the office as we are currently bringing on the rest of the World, and all at incredable. 

Please email or call 0800 109 1002 from outside the UK + 44 (0) 207 129 8880

We look forward to hearing from you.


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