News from C-Tel
Creative Telecoms News Monday 2nd March 2020
Your service provider might be throttling your internet. Here's how to check
There's little more infuriating than a Netflix show stuttering and stopping right at the climax thanks to bad Wi-Fi. The collective groans, the held breath as loading stalls at 99%, the children crying for Moana to come back: all of these could be avoided if the internet just stayed steady. But alas, steady internet is rarely our reality, and in many areas, internet service provider options are too limited to solve the problem.
What's worse, with
Step 1 -
Test your internet health
You can measure the health of your internet in a number of ways, but I would suggest starting out with a simple test through M-Lab. This will check your connection speed, essentially gauging whether your ISP is providing consistent performance no matter the content you're accessing. This measurement isn't perfect, but it's a good starting place.
Step 2 -
Find a reliable VPN
If you've done a basic first test on your internet health, and you still think something may be awry with your ISP, start researching VPNs. There are dozens of reasons to get one, and just as many factors to take into account while searching for the best virtual private network, such as security, price and server locations. Luckily, we've done that work for you already. Check out our suggestions here: CNET's picks for best VPNs.
Step 3 -
Compare your speed with the VPN.
Next, test your internet speed somewhere like Fast.com or Speedtest.net. Compare the results to the same test when your VPN is active. The use of any VPN should cut your speed considerably, so the speed tests should show a discrepancy, with the VPN-active speed notably slower than the VPN-inactive speed. But a VPN also hides the IP address that providers use to identify you, so if your speed test with the VPN is faster than without the VPN, that may mean your ISP is targeting your IP address for throttling.
Step 4 -
Fix your internet
OK, this is the hard part. Even if you find out your provider is throttling your internet, there may not be much you can actually do. Many people in the US live in regions with ISP monopolies or duopolies, so you might not be able to find a better provider. But here are a few useful responses:
- If you do have options, use the best provider in your area. Measurement Lab provides a good resource for finding info specific to your region, and that can guide you to a more reliable ISP.
- Use your VPN to maintain more consistent speeds. A VPN can't solve a bad connection or other reasons behind your slow service, but it can mitigate throttling from unscrupulous ISPs.
- Call your provider and threaten to switch providers if they don't stop throttling your internet. This might seem old fashioned, and I can't guarantee lasting results, but providers have responded positively to such tactics when I've used them.
Creative Telecoms Team
Tags: Internet, ethernet, speeds, data, internet providers, sky, bt broadband, virgin, online, telecoms, telecom, test, vpn, internet speed, internet speeds, speedtest, fix your internet, fix my internet speed