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Companies starting with C

Call Whisper

If you’re answering calls for more than one business, how do you tell which business or service the caller is ringing up about?  Simple! Call whisper, the Agent hears an announcement before connecting to the caller, allowing them to address the caller correctly.

Call Recording

Call recording allows you to record incoming calls. You choose the level of recording.  All Calls – Random Calls – Stop & Start Call Recording during a call.  Call Recording either stored on a secure remote server or emailed after each call.  Fantastic for agent training & where regulatory conditions exist such as financial markets.

Call Queuing

Call Queuing allows you to set up a queue on your Inbound numbers, callers can be given their number in the queue, the callers can listen to marketing messages which can be updated as often as required, callers can also be offered the option to “Breakout” of a queue and leave a voicemail2email message.

Charities & Creative Telecoms

Read here to find how Creative Telecoms has worked with partners in the Charity Sector, and what we could do for you.

Cloud IVR

IVR is a call distribution service that helps your customers locate the right department or people in your business regarding their call.

A classic example: Press 1 for sales, 2 for support, 3 for accounts. We build IVR systems from the very simplest single levels with limited options to the complex multi levelled interactive IVR’s & booking systems. Please ask for a Demo IVR of your service, so we can show you what we are capable of.

Custom IVR

IVR is a call distribution service that helps your customers locate the right department or people in your business regarding their call.

A classic example: Press 1 for sales, 2 for support, 3 for accounts. We build IVR systems from the very simplest single levels with limited options to the complex multi levelled interactive IVR’s & booking systems. Please ask for a Demo IVR of your service, so we can show you what we are capable of.