News from C-Tel
It’s that time of year again – the big ‘Freeze’!
Good afternoon, with less than 40 days to Christmas, we need to you to let you know when and how the network freeze 2018-19 will happen and how it will affect you.
What is the freeze?
Creative Telecoms’ network providers impose an operational ‘Freeze’ every year in order to protect customers during the busy seasonal period.
The ‘Freeze’ restricts any non-essential activity on the network. This will mean that there will be a hold on new number Provisioning, porting orders and any changes to numbers hosted directly on Vodafone and TalkTalk Business will not be possible during this period.
Please be aware that any numbers and services on the Creative Telecoms platforms will be available through your normal login details.
The objectives of the freeze:
• To minimize the risk of network instability at a critical trading time.
• To ensure our customers can deliver their services at the busiest time of year with confidence.
When will it take place?
Black Friday and Cyber Monday 2018 Change Freeze – Vodafone only
The Black Friday and Cyber Monday Change Freeze will run from Thursday 22nd November 00:01 until Tuesday 27th November 23:59. We will therefore ask customers to be mindful of these two days when placing their orders, as we will be unable to process any new requests on these dates.
Christmas 2018 Change Freeze
The network freeze will run from 17:00 on Friday 7th December 2018 and ends at 9:00 on Thursday 3rd January 2019. We therefore require all orders to be submitted to Creative Telecoms by 17:00 on Wednesday 5th December 2018 to ensure we can get all orders to the network before the freeze begins.
What does this mean for me?
You’ll have peace of mind that no non-essential work will take place on the network that could affect the stability of your services. All numbers and services that are running on the Creative Telecoms platforms will be available as normal. However, Creative Telecoms will not be able to complete Hardware orders, any new numbers (inc. International) or place any new number porting/ migration orders from our network suppliers during this period. We will however be able to provide numbers that we hold in stock including our own Creative Telecoms ranges.
Please ensure you are prepared in advance of the data freeze to ensure your business continuity over the festive period.