Seven Serious Questions You Should Be Asking In Regards To Your Business Communications

SIP Trunking is becoming the ideal solution for modern day businesses - find out why and what questions you should be asking your business phone service provider. 

ISDN Channels Are Declining

What your business phone service provider may not have told you is that ISDN technology is fast becoming out dated in the UK with businesses choosing ISDN less frequently. Don't believe us? Ofcom have issued a report, check it out. 

ISDN Channels Are Unsuitable For Modern Businesses

While ISDN channels were popular throughout the 80's and 90's, technology has considerably advanced, and now directly contributes to the way business now operate. The integration of voice, data and the internet has forced companies to update their systems, giving them the ability to become flexible and adaptable. With staff requesting to work from home, businesses need to ensure they are still able to maintain productivity and efficency levels as if they are still in the office. 

Why are businesses Moving Towards SIP Trunking? 

ISDN channels are fixed and inflexible. In order to become more efficient many businesses are migrating to SIP. Not only does having a SIP trunk system increase efficiency, but they also encourage cost efficiency saving you money in the long-term. SIP trunking can encourage several benefits: 

• Greater Flexibility - calls can be re-routed to a different location or device in case of an emergency. 
• Scalability - only pay for the lines you need. 
• Reduce Call Costs - with IP connectivity you can benefit from free internal calls without call forwarding costs and not to mention, dependant on your provider, you can even get free calls to local UK destinations. 
• A Single Connection - achieve a higher quality of voice and data services through just one connection. 

So What Are The Seven Serious Questions You Should Be Asking Your Phone Service Provider? 

1. How long have they been providing SIP?​

• It's crucial to partner with a proivider who has knowledge and experience with the product in order to get the right value for money and the most out of your SIP trunking system. 

Creative Telecoms have been supplying SIP trunk systems for over 7 years. 

2. How quickly can they provide efficient support? How efficient is the customer service they provide? 

• You want to resolve any issues soon after they happen. So this in turn is a key consideration. 

With out Creative Telecoms guarantee you will never be waiting over an hour for a response. 

3. Where are their contact centres based? Have they got a support desk available 24/7? 

• You need to be able to understand what they are offer to you as a business. So ensure that you have a full understanding and there are no language barriers between you and their customer service team. 
• Also consider whether this support is available during work hours or whether they work around the clock - you never know when there may be a problem that needs solving. 

Creative Telecoms are based in Central London and are available whenever you need us 24/7.

4. How does their solution protect against hacking and call abuse? 

• Nobody wants to be hacked nor do they want to be receive any form of call abuse. You can learn a lot about how a company works from how well they deal with these serious issues. 

At Creative Telecoms we take these issues very, very seriously. We can blacklist any number in which causes any type of disturbance. 

5. What cost savings can they offer compared with your existing ISDN bills? 

• Of course every business wants to save money so ensure when your looking to upgrade the systems to work out how well your business can benefit in terms of cost efficiency. 

Creative Telecoms offer you the lowest prices in the industry and with regular reviews we can help keep costs down and we can also help you save more money in the simplest of ways. 

6. Is their SIP trunking service compatible with internal communications applications that your business uses for example Microsoft Lync 2013? 

• Can the service be adapted and intergrated into your current applications? 

We will assist you in ensuring that all the hardware and SIP trunk service is compatible with your current applications. If not we will provide you with only the best applications in which are compatible for your business needs. 

7. Is business continuity provided as part of the solution and if so, how is it built in? 

• How can the provider continue to deliver products or services ar acceptable predefined levels following any disruptive incidents? 

Creative Telecoms will provide you with our top of the range Disaster Recovery routing service in the event of an emergency, with the flick of a switch you can route calls an alternative location. Not to mention we have an app that you can download to your smartphone or android. This is all complimentry of being a Creative Telecoms Customer. 

The right service provider should be able to answer all Seven Serious Questions.