PCI-DSS is Coming. Is Your Business Ready?

on Tuesday, 16 October 2018. Posted in blog

PCI-DSS COMPLIANT OMNI-CHANNEL PAYMENT SERVICES

Exceed your customer expectations with the next generation of PCI payment/IVR services

All Creative Telecoms services work seamlessly together, providing a unique omni-channel one stop shop for payment solutions – from agent assisted payments (AAP), online payment portals (OPP), telephone payment lines, outbound SMS, click-to-pay web links and much more.

Delivered by our PCI-DSS compliant platform that is recommended by international payment gateways and PCI QSAs alike, all payment methods can be securely tokenised so no matter which way your customers choose to pay, you can offer a user-friendly, first class experience.

This leads to fewer abandoned transactions, less time chasing payments and no costly, time consuming integration/API of multiple systems from different providers. 

Reporting on multiple payment services via a single platform is simple, Creative Telecoms provide a dedicated real-time dashboard with options to integrate with your existing systems for greater automation.  Work with Creative Telecoms as a single, trusted provider to help you achieve your business goals.

One sample of the various ways Omni-Channel Payment Services works:

Your customer makes a payment through your branded online payment portal and ticks the option to save their card for future use. When making their next payment they choose to pay by phone via an automated telephone IVR. Once the platform confirms their identity, the customer can easily & quickly use the saved details from the previous online payment.

AGENT ASSISTED PAYMENTS

Creative Telecoms secure, DTMF suppressed card payments solution that keeps Contact Centre agents/sales staff connected to their customers

Help de-scope your entire office and network environments by ensuring the card data never reaches your systems. The Creative Telecoms platform secures both your inbound and outbound call traffic so you can focus on what matters in your business.

  • Creative Telecoms provides a seamless customer experience – The agent stays on the phone during the entire payment process.
  • All credit cards can be securely tokenised for faster payments
  • DTMFs masked so the entire call can be recorded (FCA compatible)
  • Helpful dashboard prompts for the agent
  • Continuous Payment Authority (CPA) available for recurring& flexible payment plans
  • Range of integration options available, from completely standalone to full API & SOAP
  • Compatible with all telephony systems
  • Web browser-based solution with no on-site installation

PAYMENT IVR

Fully-automated payment collection system, available 24/7 Branded to suit your operations, the IVR payment is fully automated and ready to take payments 24/7 365 days a year.  Utilising Creative telecoms secure, robust, PCI-DSS Level 1 certified payment platform which operates in secure data centres. 

  • 94% cheaper than collecting a payment with an agent
  • No text to speech recordings – Personalised prompts recorded from a professional voice artist
  • Customised IVR options & flow to match your customer journey Built-in fraud detector - An automatic link can be sent to high risk customers as a second layer of protection Payment receipt sent to customer via SMS and email Real time transaction updates with a self-service dashboard or
  • integrated with your existing systems Use an existing payment telephone number, or we can provide
  • a new one

WEB PAYMENTS

Fully branded PCI-DSS Level 1 secure online payment portal E-commerce transactions grow year on year but securing your website to take payments is often prohibitively expensive.  Key IVR can provide the solution, from inventive payment pages through to full applications.  You can significantly reduce your requirements under PCI compliance as all credit and debit card processing is performed by our PCI-DSS Level 1 certified payment platform Accessible 24/7/365 on any smartphones, tablets, laptops or desktop PCs Consistent design with your website brand for seamless customer experience Secured in our PCI compliant environment, removing the risk from your organisation Uses 3D Secure to reduce fraudulent transactions and the risk of chargebacks

A range of integration options to work with your existing systems

MOBILE PAYMENT APP

Top-up gas & electric smart meters on the move – fully branded & integrated to suit your customers

Improve customer conversion and convenience with a fully branded PCI compliant mobile app for easy smart meter top-ups, available on Apple iPhones and Android smartphones.  Fully branded to match the look of your organisation Secured in our PCI-DSS Level 1 certified environment Save and tokenise cards for convenient future payments Display top-up history across multiple smart meters

Integration options to suit a wide range of CRM and invoicing systems Easy to pay via credit or debit card through the app Regularly maintained by our talented in-house team Available on Android and iOS

OUTBOUND VOICE, SMS & EMAIL

Save time and money with automated voice, SMS & email messaging campaigns Our Outbound solution is an effective, cost efficient way of reaching a large audience of customers or prospects, quicker than agents calling each contact. The platform can deliver thousands of messages every hour, saving valuable time, increasing customer engagement and payment conversion. Messages sent across SMS, email or voice Manage your campaigns with a user-intuitive self-service portal Reach a larger audience and save call agent time compared to traditional outbound methods

Schedule outbound campaign activity to match agent availability to answer inbound responses Automatically schedule resends of voice messages at different times based on no-answer, engaged or voicemail detection Automatically leave voicemails with the recipient on your behalf Bulk upload data by Excel CSV or an API integration

CLICK-TO-PAY

Increase your payment conversion over SMS, email and web-chat Produce a personalised SMS or email with a unique URL link for each recipient. This launches a 3D Secure payment web page with customer information pre-filled as required, allowing them to confirm payment details and complete the transaction.  Personalised message with a URL link to a fully-branded pre-filled payment portal

Substantially reduces the steps needed to make payment Combine with our Outbound Voice & SMS service for mass send with maximum outreach Works on all web browsing devices - smartphones,

tablets, laptops or desktop PCs  Bulk upload data by CSV Excel or API integration Ideal for debt collection & payment at-the-door scenarios

ABOUT US

Creative Telecoms Ltd is a privately-owned business offering automated payment services in the UK and internationally across Europe and the United States in association with our partners.

We are a customer-service focused organisation, taking care to manage and meet our client’s expectations. Hosted in industry leading data centres and processing over £1bn per annum, the state-of-the-art payment suite is robust, reliable and secure – certified PCI-DSS v3.2 Level 1

Compliant by our QSA Nettitude.  Available in 14 languages across 11 currencies, our solutions are recommended by the Chartered Institute of Credit Management, worldwide payment gateways and PCI-DSS QSAs.  The services are also registered with Visa Europe as a QSA assessed service and adhere to the EU’s General Data Protection Regulation (GDPR).

WHAT IS PCI-DSS?

The Payment Card Industry Data Security Standard (PCI-DSS) is a set of security standards designed to ensure that all companies that accept, process, store or transmit credit card information maintain a secure environment The Payment Card Industry Security Standards Council (PCI-SSC) was formed by Visa, MasterCard, American Express, JCB and Discover to manage the ongoing evolution of the

Payment Card Industry (PCI) security standards.  To be compliant today your payment service provider needs to adhere to version 3.2 of the PCI standard, which was introduced in April 2016.

Creative Telecoms payments services are PCI-DSS v3.2 Level 1 compliant, the highest level of certification for PCI payments.