How Can Disaster Recovery Be the Key to Customer & Staff Safety In the Event of a Crisis?
What Is Disaster Recovery?
Creative Telecoms Disaster Recovery service can be used and manipulated in an endless number of ways for various reasons and results. Disaster Recovery gives you the ability to change to your emergency routing plan with the push of a button no matter where you are - in the event of any crisis you can route your calls to any number of your choice.
Our Disaster Recovery service is ideal for when large numbers of people need access to information during a crisis. Here is a list of examples where Disaster Recovery comes into practice:
- Environmental Disaster - floods and storms.
- Transport - trains, tubes, airports, shipping
- Large Sporting Events - football, cricket, tennis.
- Terrorism Threats
- Corporations - making information available to staff.
- Local Council - a message to the community.
There are two types of Disaster Recovery:
1. Flick of a Switch - Emergency Routing
With this plan it gives you the ability to route the department's incoming calls to any workers mobile phone. A typical scenario would be no one in the office so the incoming calls need to be routed to employee's mobiles. With the flick of a switch all office calls would then precede to workers mobiles if their numbers have been added to the list. Several things can be done here:
- All calls can be traced via accounts reporting.
- See who answers the call - keep on top of everything.
- Record calls - so they can be reviewed i.e. for training purposes.
2. Flick of a Switch - Dynamic Broadcasting
This plan is most useful for delivering messages to your callers during large events or maybe even delivers important information to your employees. A typical scenario would be a disturbance at a sporting event and the whole stadium had to evacuate. From flicking the switch to your dynamic broadcast, you instantly provide information for the people in the stadium which includes employees of the disturbance to prevent any means of panic.
So What Do You Need to Do?
- Record Any Message - this can be anything you need. Any information you need to inform callers and employees about.
- Upload it to the service - you then have to upload this recorded message to the Disaster Recovery service.
- Flick the Switch - when it's necessary to do so, simply flick the switch and BINGO your callers and employees are aware of the everything they need to know.
How Does It Work?
The staff at Creative Telecoms will help you set-up ANY number of alternative route plans which can be stored online; ready to use when the circumstances are required. 
How Do We Switch?
There are two ways in which you can switch to the preferable option:
- Log into a PC and select the plan you need to use.
- Switch via the app - which is available on iPhone and android.
The best thing about our Disaster Recovery service is it has the ability to deal with up to and beyond a staggering 350,000 simultaneous callers.
Why Choose the Creative Telecoms Disaster Recovery Service?
With over 20 years of experiance providing the service for top UK businesses and events; we can offere everything you need:
- We have designed our own app available on both iPhone and Android to make it easier for you to switch routing plans.
- Take control of your telecoms no matter what happens.
- Creative Telecoms Disaster Recovery is built in at no extra cost.
- Easiest ways to change you're routing - with the flick of a switch.
- Setup pre-configured plans.