VoiceYou Disaster Recovery Made Simple

on Tuesday, 06 September 2016. Posted in blog

How to Contact Your Staff Securely in the Event of a Disaster

VoiceYou is a Unique Voice based Communication Technology

Welcome to VoiceYou, a simple app based program for your smartphone, simply record a message directly into your smartphone, select a list of recipients from Outlook, etc., and press send.  Each recipient will receive a call and when answering will hear the recorded message, here's the clever bit, there are reports on the app that tell you who has heard the message and who hasn't, so you know who received the information and who you need to get back to, this is especially helpful when the app is used as part of a Disaster Recovery Program.

VoiceYou allows a single caller to reach from one up to an unlimited number of people simultaneously. A technology that enables communication in a way like never before.

The message is delivered instantly

  • Recipients only need a phone, of any type, to receive the call, with no need of an Internet access.
  • The message is delivered instantaneously and simultaneously to all recipients, who can hear the genuine voice of the caller.
  • A traffic report is generated for each message delivery.
  • The service includes provisioning, configuration and full, on-going maintenance, management and monitoring. 

Key Use Case Studies

  • Capital markets

Deliver daily recorded market updates’ messages to an unlimited number of agents and brokers in a secure and real time fashion and get confirmation that recipients have received the call.

  • Travel industry

Instantaneously reach all travellers with real-time updates and alerts wherever they are, independently of whether Internet access is available, getting their immediate attention by means of a compelling phone ringing sound.

  • Government

Deliver important messages to citizens about local events and incidents even in disperse areas with no Internet access and to people that are not Internet savvy.

  • Corporate internal needs

Provide urgent sales updates to employees and agents in a safe manner with no need for them to read texts while driving their car.

Frequently Asked Questions

Q. Which countries am I able to call using VoiceYou?
A. You can VoiceYou anyone, anywhere, anytime worldwide

Q. Will my contacts, emails, or information ever be sold or distributed?
A. Never! All of your information is solely the property of you and/or your company. VoiceYou respects your privacy and we will never share, sell, disclose, or release your phone numbers, contacts, email addresses, or any other information that is stored in your account. Only you and whoever you share your login and password with will have access to your VoiceYou account & information.

Q. Do you support phone calls to numbers with an extension?
A. Yes, VoiceYou supports numbers with extensions. VoiceYou supports every possible number connected to a „human receiver“, if its landline, a dumb phone or smartphone, doesn`t matter.

Q. Will I be billed for the calls to approve my phone number & record greetings?
A. No, we will not charge you or take credits from your account for these calls. Only calls to the group calls you set up through our premium service are charged.

Q. Are there any call restrictions on what I can say in my message(s)?
A. No. VoiceYou is a service provider and you are responsible for any and all content that is played during your calls.

Q. Will I be billed for calls that go unanswered or cannot be completed?
A. If an unanswered call is transferred to the receiver‘s voicemail, this is a completed call. However, you will not be charged for calls that cannot be completed.

Q. Which number will show up on the Caller ID of the people I choose to call?
A. A service number is allocated to you. You can advise us from which country and area you prefer the number to be associated with. This number will be used for all your distributed calls by your company.

Q. Can I schedule a specific date and time for my call to be sent out to everyone?
A. Yes, please contact the VoiceYou Key Account Management for time-delayed and scheduled Calls

Q. What happens when a call isn‘t picked up?
A. The Call will be left on the receiver’s VoiceYou App and/or on the receiver’s Voicemail. If the receiver neither have the App nor a Voicemail and the call isn’t picked up it’s an uncompleted call that won’t be charged.

Q. Can I import a list of phone numbers and contacts into the system?
A. Yes, you can by contacting VoiceYou Key Account Management.

Q. Are there any limits as to how many people I can send a call out to?
A. No, there is no limit. You can reach them all with just one call! Anytime, anywhere, with any phone worldwide!

Q. What is the optimal length for my calls?
A. When creating a call through VoiceYou we recommend that the message is at least 4 seconds in length to ensure an optimal delivery to all call recipients. An average call can be around 1 minute, as each call is charged per minute

Other Q&A’s

Q. What are the typical fields of operations, e.g. using VoiceYou for informing about news, statements etc.; depending on the verticals? Do we have any cluster?

A. VoiceYou features hundreds of different use cases, but the major fields of operation are the following:

  •  Security:

- emergency alerts to all employees (when Internet connection brakes down, only VoiceYou provides you with the opportunity to reach all employees in a matter of seconds, VoiceYou outperforms every old fashioned "call-tree")
- a VoiceYou call is authentic (receivers know the senders voice) and therefore safe, especially when used in school environments (e.g. parents receiving a VoiceYou call from their children’s teacher)
- communicating in a car VoiceYou is the best tool, as the voice commands enable the driver to send and receive calls without touching the phone nor losing control

  • Disaster Response:

VoiceYou is the only tool to contact all students of a college in the same second with time critical information of any kind
- the first network to break down in any emergency situation is always the internet, VoiceYou still can reach all the people by phone (Tsunami, weather alerts, etc.)

  • Governments/Organizations

- get the message out / information of all kind / news … to supporters of a certain organization or project
- product call-backs to the public

  • Companies / Businesses

- internal communication with employees, staffing, team organisation
- Customer Relationship Management of all kinds
- polls and market research

  • Advertising:

- Every call send to customers or subscribers will be highly emotional, authentic and with a huge value for everyone listening.

  • Premium Rate Services:

- Users sign up to receive added value calls from their favourite artist, sports teams or from providers of other important information such as traffic alerts.
- Users receive calls on a daily, weekly or monthly basis.

Q. What are the typical arguments from a customer perspective against the solution (e.g. our CEO doesn’t find any time to record messages, time-consuming)?
A. VoiceYou is the least time consuming tool compared to all other mass communication tools. There is nothing faster AND that personal as record a call and send it to everyone. To record a call takes a couple of minutes, writing and the correction of emails to the whole staff are much more time consuming. Even writing a text message compared to a VY call takes far longer!

Q. What are the steps from an operational perspective to record and send a message? (User Guide existing)?
A. A user guide will be available as part of the Creative Telecoms Sales Tool Kit

Q. Who are the competitors and what Creative Telecoms is doing better?
A. There is no service worldwide available such as VoiceYou! All social media networks and messenger services such as Facebook, Twitter, WhatsApp etc. are based on an internet connection and the fact that users and receivers need to be registered on the platform. VoiceYou is available worldwide without an internet connection and there is no account or app needed by the receiver to receive VoiceYou calls.

Q. What will happen if I may have a question related to the message (e.g. if a flight has been canceled)? Can I let me connect to an agent directly?
A. Due to the company’s needs, it is possible to arrange every kind of menu functions in the case a recipient gives a call back to the phone number that has called him. He could leave a message or find additional options to hear the call again or even be connected to an additional service line. All by simply using his or her phone keys.

Q. Does the solution also include the possibility to offer t-t-s; converting website content to a phone message?
A. No, VoiceYou is a real person call distributed to many.

How Can Disaster Recovery Be the Key to Customer & Staff Safety In the Event of a Crisis?

on Thursday, 10 December 2015. Posted in blog


What Is Disaster Recovery? 

Creative Telecoms Disaster Recovery service can be used and manipulated in an endless number of ways for various reasons and results. Disaster Recovery gives you the ability to change to your emergency routing plan with the push of a button no matter where you are - in the event of any crisis you can route your calls to any number of your choice. 

Our Disaster Recovery service is ideal for when large numbers of people need access to information during a crisis. Here is a list of examples where Disaster Recovery comes into practice: 

  • Environmental Disaster - floods and storms. 
  • Transport - trains, tubes, airports, shipping
  • Large Sporting Events - football, cricket, tennis. 
  • Terrorism Threats 
  • Corporations - making information available to staff.
  • Local Council - a message to the community. 

Adapting an IVR System to Work With Your Business - Top 10 Tips

on Wednesday, 02 December 2015. Posted in blog


IVR can be a controversial topic but when it's given the right attention it can add significant value to any customer's experience, not to mention contributing to improving productivity. We have been supplying IVR systems for over 10 years and our account managers have been building a huge range of these IVR systems both simple and complex and for the benefit of businesses just like yours. 

Here are some of the top 10 tips for IVR success. 

10 Reasons Why Call Pilot Pro Is Your Perfect Outbound Calling Solution

on Wednesday, 25 November 2015. Posted in blog

Call Pilot Pro - Solution

What is Call Pilot Pro? 

Call Pilot Pro is a powerful and versatile dialler designed to revolutionise your outbound calling. You may be wondering what it is exactly that makes Call Pilot Pro the amazing outbound solution that it is? It's so simple. I have outlined the top ten reasons why Call Pilot Pro is the ultimate outbound calling solution for your business. 

Seven Serious Questions You Should Be Asking In Regards To Your Business Communications

on Thursday, 12 November 2015. Posted in blog

SIP Trunking is becoming the ideal solution for modern day businesses - find out why and what questions you should be asking your business phone service provider. 

July 08 and 09 Number Changes

on Thursday, 28 May 2015. Posted in blog

Changes to the cost of 08 and 09 numbers

From July 1st is the cost to the consumer for calling an 08 and/or 09 number will be split into two clear parts both consisting of a Price Per Minute charge: 

  1. A Service Charge: This is the cost that is charged on calls to these numbers which is set by the range holder e.g. Vodafone, O2, Colt which is up to 7p a minute for 084/3 numbers and 13p per minute for 0871/2 numbers.

  2. An Access Charge: This is the cost that is charged by the caller's service provider for calling the actual number e.g. BT, Talk Talk etc. 

Freephone Numbers to Become Free on Mobiles

on Thursday, 28 May 2015. Posted in blog

Freephone numbers to become free on mobiles. 

As of July 1st, calls from mobiles to Freephone 0800, 0808 and 119 numbers will also become free to call from both fixed and mobile lines.

Changes to Service Number Charging

on Thursday, 12 March 2015. Posted in blog

Change aheadWhen you make a telephone call to a service number – one beginning 08, 09 or 118 – it’s not always clear how much it will cost.

That is going to change, under a new system that will make the cost of calling service numbers clear for everyone. It affects all calls from consumer mobiles and landlines to 08, 09 and 118 numbers.


BT, Virgin, TTB and Sky are raising their prices again.

on Wednesday, 10 September 2014. Posted in blog

Here’s how to escape the increase.

BT has confirmed it’s hiking business phone and broadband prices for millions of customers from December 2014.
BT are informing its customers about a raft of call cost, line rental and broadband price rises from 1st December 2014. BT customers will receive a letter in the post informing of these price increases to their services.

NGN Numbers New Regulation Details

on Monday, 01 September 2014. Posted in blog

Important Information This May Affect You or Your Clients.

New regulations regarding the use of higher call rate NGN (non geographic numbers) for consumers.  

There is an important change in regulation which takes effect in June 2014, which affects the numbers that you/or your clients make available for customers post-sale.

The £3000 SuperConnected Cities Voucher Scheme

on Monday, 30 June 2014. Posted in blog

A detailed look at the SuperConnected voucher scheme.

Important Notice: Scheme funding is running out! If you are interested, please enquire now before it's too late!

Ofcom to cease 0500 numbers!

on Monday, 30 June 2014. Posted in blog

Here's what we propose you do for yourself or your clients.

Following Ofcom's recent announcement that it will be turning off all remaining 0500 numbers in the UK, we're urging everyone to review and update their numbering strategy now.

What is IVR?

on Wednesday, 11 June 2014. Posted in blog


Explaining What an IVR Is

Although it’s flaunted about quite a lot, not many telecoms companies take the time to gently sit us down and calmly explain the fuzzy ball of technology that is IVR.

Today I’m going to explain IVR. What it is, how it works, why it’s different from an Automated Attendant, throw you a few real life applications, and just generally go through the motions to help you avoid unknowingly getting a face full of ice cream. I’ll stage it thus so:
•    What is it?
•    How does it work?
•    Real life applications.

Feel free to skip. By the end you should have a complete grasp of what an IVR is and its application in a modern business environment.

Please be aware that this page seeks to define what IVR (Interactive Voice Response) is in the telecoms terminology!


Local Dialling Closure

on Thursday, 22 May 2014. Posted in blog

Changes to Local Dialling From October 1st 2014


Changes to the local dialling from 1st October 2014 

What change is happening to local phone calls?

From 1 October 2014, people in five areas of the UK will need to include the area code whenever they dial a local number from a landline – in the same way people currently do when calling from mobile phones.

At present the code can be omitted for local calls from landlines, but this means Ofcom is unable to make available new local numbers beginning with a ‘zero’ or a ‘one’.

The change will free up new telephone numbers to be issued in areas where supplies are running low.

Manage and Measure the Response to your Advertising using Telecoms Solutions

on Tuesday, 20 May 2014. Posted in blog


You Need To Be In Control 

Manage and measure the response to your advertising using telecoms solutions. 

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